FAQ
Frequently asked questions
Can’t find your answer? Open a ticket from your dashboard — we usually reply within a few hours.
Numbers and payments
What is a temporary number for verification?
A phone number you rent for one sign-up. It receives the SMS code an app sends, shows it in your CoveSMS dashboard, and then closes. Your personal number never leaves your pocket.
What happens if the code never arrives?
You don’t pay. If no SMS reaches the number within 20 minutes, it closes by itself and the full price goes back to your balance. You can also cancel after 2 minutes for an instant refund.
Can I use the same number again later?
No. Each number is for one verification. That’s why it’s cheap — and why you shouldn’t use it as the recovery number for an account you plan to keep. Move your 2FA to an authenticator app once you’re in.
Can I get a second code on the same number?
Yes, for free, as long as the number is still open. Tap “Get another code” and ask the app to resend.
How do I pay?
Top up your balance by card (from $5, through Stripe) or with USDC or SOL on Solana (from $10). Crypto top-ups get a bonus: +3% from $20, +5% from $50, +8% from $100. No subscription.
Which countries do you have?
The United States, Canada and the United Kingdom, plus about 30 more countries. Stock changes during the day; the dashboard always shows what’s available right now.
Can I receive calls or send messages?
No. Numbers are receive-only and SMS-only. If an app offers to call you, choose the text-message option instead.
What am I not allowed to do?
Use numbers only for your own legitimate accounts. Fraud, impersonating someone, bulk account creation, spam and getting around bank or identity checks are not allowed and close the account.
Your account
My app isn’t in the list. What now?
Pick “Any other app”. It receives one SMS from any sender, with the same 20-minute window and automatic refund.
Can one number verify two different apps?
No. Each number is bought for one app. Buy a separate number for each sign-up.
Will support ever ask for my password or a code?
Never. If someone claiming to be us asks for your password, a verification code or your 2FA code, don’t share it and tell us at support.
Is two-factor login available?
Yes. Turn it on in Account settings with Google Authenticator, Authy or any authenticator app.
Can I get my unused balance back?
Unused paid balance can be refunded to the original payment method on request, minus processing fees. Bonus credit isn’t refundable.
How do I close my account?
Account settings → Close account. Your login is turned off and personal details deleted; billing records are kept as the law requires.
API and support
Do you have an API?
Yes — a REST API with the same prices and refunds, plus signed webhooks. Limit: 120 requests per minute per key. See the API docs.
How do I contact support?
Open a ticket from your dashboard, or email support@covesms.com. We usually reply within a few hours.
Still wondering?
The fastest way to understand it is to try one number. If no code comes, it costs nothing.